With an initial capacity of 50 workstations, Teleperformance in Lebanon is utilizing the latest customer contact center technology to provide its clients with a full range of services in Inbound and Outbound Telemarketing and Teleservices, Marketing Research and Outsourced Customer Relationship Management (CRM). Teleperformance also employs more than 30 FTEs specializing in visa application and biometric data collection services, including provision of information services, and back-office processing tasks.
Key clients include major banks and financial institutions, embassies and consulates, telecoms operators, and international consumer brands. The experience in the Lebanese market is expected to provide an ideal springboard for expansion into the Levant area as well as the offshoring business.
Language is the added value for the Lebanese community. Arabic is not the only language considered as a native one. Lebanese people acquire French and English in childhood and throughout the educational years. This is in addition to other languages found abundantly in the area, such as Armenian, German, Italian, and Spanish.
Lebanon as a market is in a rising star management cycle. International companies are investing in view of the huge success witnessed in tourism and financial services, where the one and only customer feedback was "Excellent customer service."
We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.